Over ten years later we believe our strategy is working. Today we rely on a carefully selected network of third-party suppliers and carriers which we constantly challenge to go greener. At least in part due to our persistence (pestering?), we’ve seen among our vendors the adoption of greener product lines, the improved use of green product labels, the increased use of recycled packaging materials, and a more general openness to sustainable business practices. The best part is that by working with the largest players in the industry these changes have had an impact far beyond our own customer base.
And there are benefits closer to home as well. By fulfilling orders without the use of staging warehouses or a private fleet we minimize our ecological footprint and our cost structure, allowing us to keep prices on green products as low as possible. Now that being said, there is a downside to lacking complete control over how products are packaged and treated on-route to their destination. Occasionally we find items arrive with excess packaging; occasionally the packaging itself isn’t green; and occasionally packages arrive damaged. For these instances, we’ve put in place systems to collect your feedback and deliver it to our supply chain partners in order to encourage further improvement.
Our mission to green the workplace involves challenging our suppliers to minimize waste. If ever you receive a delivery with excess packaging we encourage you to email us with documentation (order number, item numbers, description, pictures if possible) so that we can address the issue directly with our supplier. The good news is that the environmental and economic incentives for improvement here are well aligned: wasteful packaging is a waste of money. Because of this, our suppliers have in place both algorithms to identify the most appropriately sized box and human beings to check for errors. Unfortunately, algorithms and humans alike are imperfect, and sometimes the right-sized packaging has simply run out of stock. Whatever the reason for excess packaging, we can only push for industry improvement if we hear about it from you. By providing us with this valuable feedback together we’ll continue to green the industry one order at a time!Report Excess Packaging
When an item arrives damaged it may be due to insufficient packaging, poor handling, or both. In these cases we work with our suppliers and carriers to identify the source of the issue and figure out how to prevent it from happing again. Damaged goods are a waste of time, energy, and resources. As such, minimizing their occurrence is not only essential for customer satisfaction but central to our mission of greening the workplace. If you’ve received items damaged upon delivery please report it using our online return request form. We’ll replace the item free of charge and email you return instructions within two business days.Report a Damaged Delivery